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Sharpening Service

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Sharpening Service

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Availability: In stock

$29

We offer sharpening and repair services of all types of knife by our Japanese craftsmen. Services is available for both Japan and International customers.Sharpening Service needs to be purchased per each item and one return request cannot contain multiple items.This is because the shipping cost is calculated per average weight of one product.


(FOR A SHARPENING & REPAIR SERVICE)



  1. Step1: We will prepare shipping documents (Airway bill and Commercial Invoice) to you. Please print them out and sign all of them.

  2. Step2: Call Fedex and request for a pick-up.( Find your FedEx Locations from the URL below) http://www.fedex.com/locate

  3. Step3: Fedex driver will come for the pick-up. Please hand him the package as well as shipping documents(Airway bill x 1 copy and Commercial Invoice x 3 copies).

  4. Step4: After finish sharpening & repair, we will send product with tracking number.


For any questions, please send an email to [email protected]


Please also note that we are not operating during weekends and holidays in Japan.  As such, it may take several days before you receive the shipping documents depending on the timing of your order.

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$29

We offer sharpening and repair services of all types of knife by our Japanese craftsmen. Services is available for both Japan and International customers.Sharpening Service needs to be purchased per each item and one return request cannot contain multiple items.This is because the shipping cost is calculated per average weight of one product.

(FOR A SHARPENING & REPAIR SERVICE)

  1. Step1: We will prepare shipping documents (Airway bill and Commercial Invoice) to you. Please print them out and sign all of them.
  2. Step2: Call Fedex and request for a pick-up.( Find your FedEx Locations from the URL below) http://www.fedex.com/locate
  3. Step3: Fedex driver will come for the pick-up. Please hand him the package as well as shipping documents(Airway bill x 1 copy and Commercial Invoice x 3 copies).
  4. Step4: After finish sharpening & repair, we will send product with tracking number.

For any questions, please send an email to [email protected]

Please also note that we are not operating during weekends and holidays in Japan.  As such, it may take several days before you receive the shipping documents depending on the timing of your order.

Please see above for the details.

We are proud of offer free worldwide shipping for orders over ¥6000.

Normally it takes 2-3 days for an order to reach most East Asian countries and North America, and 3-4 days for other parts of the world, once the item is picked up by Fedex or EMS at our warehouse. If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.

Note that some items need to reach our dispatch location from various places in Japan, which may add 2-3 days to the order processing time. We nonetheless strive to get your products to you as soon as possible, and most customers will receive in-stock items within one week.

If your item doesn’t like, if you want a different size, please use https://www.knifan.com/return-request-knifan-simple.html
After receiving your return request, we will arrange a pickup for your item, which will be cheaper than using a postal service with no discount.


(FOR A RETURN)

  • Step1: We will prepare shipping documents (Airway bill and Commercial Invoice) to you. Please print them out and sign all of them.
  • Step2: Call Fedex and request for a pick-up.
  • ( Find your FedEx Locations from the URL below) http://www.fedex.com/locate
  • Step3: Fedex driver will come for the pick-up. Please hand him the return package as well as shipping documents(Airway bill x 1 copy and Commercial Invoice x 3 copies).
  • Step4: Once return product reaches, we will inspect the condition of the product and make a refund via the payment method you used.


(FOR AN EXCHANGE)
Same as above. Please return the product and place a new order for the right size.
Return conditions:

  • - The item must be unused.
  • - The item must be in the original packaging.
  • - Return request must be made within 7days after receiving the product.

 

For any questions, please send an email to [email protected] with your full name and the order number.

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Sharpening Service

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